Clinic Policies
In order to establish clear communication and understanding, the following are our office policies regarding fees, payments and scheduling. Each practitioner is a sole proprietor and sets her own schedules and fees.
FEES: Fees are set by each practitioner. You have the right to ask what those fees are prior to the visit. If the visit runs over time you may be charged for the extra time unless the practitioner decides otherwise.
INSURANCE: Dr. Lutack, Dr. Preston, Dr. Andrews, and Dr. Peterson are each covered my many insurance policies. Other practitioners at Evergreen Center for Integrative Medicine have varying insurance coverage. It is your responsibility to make sure that your insurance policy covers the treatment you are receiving. If any treatment is not covered by your insurance policy, you will be responsible for payment of fees.
PAYMENT: Payment is due at the time of service for office visits and pharmacy products that are not covered by insurance. Any insurance co-payments are also due at the time of service. We accept cash, checks, Mastercard and Visa. Sliding fee scales are determined on an individual basis by each practitioner.
RETURNED CHECK FEE: There is a $25.00 fee for each returned check.
APPOINTMENT CANCELLATIONS: When you schedule an appointment we reserve that time especially for you. We do not double-book patients except in emergencies. We ask that you respect our time by providing 24- to 48- hour notice of cancellation. If you do not provide at least 24- hour notice of your intent to cancel an appointment, you will be charged $35 for a half hour appointment and $50 for an hour appointment. We will do our best to run on time as we realize that your have busy lives and schedules. We appreciate your patients as we try to give each person the best possible care. You may want to call ahead to find out if your practitioner is on time.
PHONE CONSULTS: there is not charge for brief questions that can be answered by the staff or a doctor. If you are calling about a new or more involved health concern you may be asked to schedule an appointment or you may be charged for a phone consult.
RETURNED MEDICINES: You may return unopened medicine within 30 days of purchase for a refund except for the following items: any acidophilus products, suppositories, compounded hormones, amino acids or herbal medicines, or any specially ordered items.
We maintain a SCENT-FREE environment, out of respect for patients with allergies and sensitivities. We ask that you refrain from smoking immediately before entering the clinic.
If you have any questions regarding these guidelines please feel free to ask.